Refunds & Return Policy
At Winding Creek Bait & Tackle, we want you to be fully satisfied with your gear. Please review our policy guidelines below for standard returns, exchanges, and damaged merchandise.
Standard Returns & Exchanges
Unopened items, change of mind, or unneeded productsIf you decide you no longer need an item or change your mind, we accept returns on items in brand-new, resalable condition in their original manufacturer packaging.
Notify Us Within 3 Days
Email us at [email protected] within 3 business days of delivery. Please include your order number and the reason for your return.
Receive Return Authorization
Our team will issue a Return Merchandise Authorization (RMA) along with detailed packaging and shipping return instructions.
Ship Back Within 3 Days
Ship the item back within 3 business days of receiving your authorization using the original shipping container.
Inspection & Refund Processing
Once received and inspected, a refund will be issued to your original credit card/payment method, less original shipping charges.
Items must be received in new, unrigged, and resalable condition in their original packaging. Items returned damaged, opened, or altered will be returned to you at your expense.
Damaged or Defective Items
Transit damage, manufacturing flaws, or order discrepanciesIf your merchandise arrives damaged in transit or has a manufacturer defect, we will replace it promptly at no cost to you.
Notify Us Within 10 Days
Contact us via email within 10 business days of delivery. Please include clear photos and a detailed description of the damage or defect.
Prepaid Return Label Provided
We will email you a return authorization along with a prepaid return shipping label.
Ship Back Within 3 Days
Pack the product in its original shipping box, affix the supplied prepaid label, and ship it back within 3 business days.
Expedited Replacement
Upon receipt and verification of the defect, we will ship a replacement item immediately at our expense.
If damage is determined to have occurred due to improper installation, neglect, or product misuse, no refund or replacement will be provided and the customer will be responsible for all return freight charges.
support_agent Start a Return
To request a Return Merchandise Authorization (RMA) or report damaged gear, reach out to our Madisonville, KY support team:
Policy Quick Check
- check_circle 3 Days: Notification window for standard change-of-mind returns.
- check_circle 10 Days: Notification window for damaged / defective products.
- check_circle Original Box: Always use original shipping packaging for returns.
- check_circle Free Replacement: We cover return and replacement shipping for verified defects.