Frequently Asked Questions
We accept VISA, MasterCard, AMEX, Discover, and PayPal. You can also finance your purchase using PayPal Credit.
We offer USPS standard (first class) shipping and USPS Priority (2-Day). First class shipping is only available for online orders under 13oz in total weight (most small orders can be shipped first class).
If you need your order faster, please call our store after placing your order and we can usually overnight it via FedEx, UPS, or USPS for an additional charge. We ship most items the same day or following business day from our retail store in Madisonville, KY. If you have any questions on when your order will ship, please call us at (270) 825-9997 or email us at [email protected].
Items are normally shipped within 24 hours after receiving your order (excluding weekends and holidays). Since our website uses a real-time inventory management system, it is very rare for a listed item to be out of stock. However, if an item is out of stock, you will be notified promptly with the option to place the item on backorder or cancel the order for a full refund.
Currently, our standard online checkout is available for the contiguous United States. If you wish to place an order for delivery to US military bases (APO/FPO), Hawaii, Alaska, Puerto Rico, Guam, Canada, or internationally, please call us at (270) 825-9997 so we can assist you with custom shipping rates.
We do not offer any wholesale purchasing options. All products are priced directly for consumer and tournament anglers at everyday discounted rates.
If you want to pay for your order with a business check, please call us at (270) 825-9997 and we will set up your account so you can place an order without having to submit payment during checkout. Please note that purchased items will not ship until we receive your check and funds have cleared from your financial institution. We do not accept personal checks and we do not offer purchase orders or net terms.
We stock over 28,000 items. However, if you can’t find an item on our site from one of our in-stock brands, please contact us so we can locate it for you through our vast network of manufacturers. If we can source it, we’ll provide you a quote using our everyday discount pricing.
If you decide you simply don’t want the product, you must notify us by email within 3 business days of receiving the item. Please let us know why you changed your mind so we can better evaluate our offerings. We will issue a Return Merchandise Authorization (RMA) and send packaging and shipping instructions.
You must ship the item back within 3 business days of receiving the authorization in its original shipping container. The item must be received in new, unrigged, and resalable condition in its original packaging. Once received and inspected, we will issue a refund to your credit card less the original shipping charges.
Important: If the item is not returned in the condition described above, it will be returned to you at your expense.
You must notify us by email within 10 business days after receiving the item with a complete description and photos of the product's condition or deficiency. We’ll issue a return authorization and send you a prepaid return shipping label by email.
You must ship the item back within 3 business days of receiving the return shipping label in its original shipping container. Once we receive and inspect the returned item, we will ship a replacement at our expense.
Important: If we determine the damage occurred due to improper installation or misuse of the product, no replacement or refund will be made, and you will also be responsible for return shipping costs.
You can email us 24/7 at [email protected] or call our pro shop at (270) 825-9997 (7am–7pm CT). You can also submit an inquiry through our online contact form.
We are located in Madisonville, Kentucky.
Our Address:
Winding Creek Bait & Tackle
1635 Eastview Dr
Madisonville, KY 42431