Privacy Policy

Effective Date: September 24, 2026

Winding Creek Bait & Tackle ("Winding Creek Bait & Tackle," "Winding Creek," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using WindingCreekBait.com (the "Website").

This Privacy Policy explains what information we may collect, how we use and protect that information, and the circumstances under which information may be shared with third parties.

Information We Collect

We may collect information that you voluntarily provide when you use our Website, contact us, create an account, place an order, or otherwise interact with us.

Depending on how you use the Website, information we may collect can include:

  • Name

  • Mailing and shipping address

  • Email address

  • Telephone number

  • ZIP code

  • Account and login information

  • Order and purchase information

  • Information you provide when contacting customer support

  • Other information you voluntarily submit through forms or other areas of the Website

We use this information to process and fulfill orders, provide customer service, respond to inquiries, maintain customer accounts, communicate with customers about orders and account activity, and operate and improve the Website.

We may also use contact information to send information about products, services, promotions, or other company news when permitted by applicable law. You may opt out of promotional email communications at any time as described below.

Payment Information

Winding Creek Bait & Tackle does not store customers' complete credit card numbers or other full payment card information on our servers.

Payments are processed through third-party payment processors. When you make a purchase, payment information is transmitted directly to the applicable payment processor and is subject to that processor's privacy and security practices.

We may retain limited transaction information, such as the payment status, transaction identifier, order total, and other information necessary to maintain order and accounting records.

Cookies and Similar Technologies

WindingCreekBait.com may use cookies and similar technologies to operate the Website, maintain shopping cart functionality, support account and login features, improve security, remember certain preferences, and understand how visitors use the Website.

Cookies may be used for purposes such as:

  • Maintaining shopping cart functionality

  • Supporting customer account and login functionality

  • Maintaining session security

  • Remembering selected preferences

  • Improving Website performance and usability

  • Understanding Website traffic and usage

Cookies generally do not contain information such as your complete payment card number or password.

You may be able to control or disable cookies through your web browser. Disabling certain cookies may affect the functionality of portions of the Website.

Website Analytics and Usage Information

We may collect certain technical and usage information when visitors access the Website. This may include:

  • IP address

  • General geographic location

  • Browser type and version

  • Device type

  • Operating system

  • Referring website or URL

  • Pages viewed

  • Date and time of visits

  • Other technical information associated with Website usage

We use this information to operate, secure, maintain, and improve the Website; understand how visitors use our Website; troubleshoot technical issues; and measure the effectiveness of our online marketing.

Google Analytics

We may use Google Analytics or similar analytics services to help us understand Website traffic and usage. These services may collect information about visitors, including technical information, approximate geographic location, pages visited, referring sources, and other usage information.

Analytics information is used to understand Website performance, improve the customer experience, and measure marketing activity.

Google and other analytics providers may process information in accordance with their own privacy policies and terms. We do not use analytics information to intentionally collect sensitive personal information.

Live Chat and Customer Support

We may offer live chat or other online customer support features from time to time.

If live chat is available, information such as your IP address, approximate geographic location, browser type, and other technical information may be visible to our support personnel during a chat session.

Information you voluntarily provide during a customer support interaction may be used to respond to your inquiry and provide customer service.

The availability and technical operation of live chat services may change over time, and we may use either internally operated or third-party technologies to provide these services.

How We Use Information

Information collected through the Website may be used to:

  • Process and fulfill orders

  • Provide products and services

  • Provide customer and technical support

  • Create and maintain customer accounts

  • Respond to questions, requests, and communications

  • Send order, account, shipping, and other transactional communications

  • Send promotional communications where permitted by law

  • Improve our products, services, Website, and customer experience

  • Analyze Website usage and marketing performance

  • Detect, prevent, and investigate fraud, abuse, security incidents, or other unauthorized activity

  • Comply with applicable laws and legal obligations

  • Protect our rights, property, customers, employees, and Website

Information Sharing and Disclosure

Winding Creek Bait & Tackle does not sell personal information to third parties.

We may share information when reasonably necessary to operate our business and provide the Website and our products and services. For example, information may be shared with trusted service providers that assist us with functions such as:

  • Payment processing

  • Website hosting and infrastructure

  • Order fulfillment and shipping

  • Email delivery

  • Website analytics

  • Customer support

  • Security and fraud prevention

  • Website maintenance and technical services

These service providers receive only information reasonably necessary to perform the services they provide to us and are expected to handle information in accordance with applicable requirements.

We may also disclose information when we believe disclosure is reasonably necessary to comply with applicable law, regulation, legal process, court order, or governmental request; to investigate fraud or security issues; or to protect the rights, safety, and property of Winding Creek Bait & Tackle, our customers, or others.

If Winding Creek Bait & Tackle is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

External Websites and Third-Party Services

The Website may contain links to websites, services, or applications operated by third parties.

If you follow a link to an external website, that website's privacy policy and terms will apply to information you provide there. Winding Creek Bait & Tackle does not control the privacy practices, security, content, products, or services of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information collected through the Website against unauthorized access, loss, misuse, alteration, or disclosure.

Information transmitted through the Website may be protected using encrypted connections, including HTTPS/SSL technology where applicable.

Website and application data may be hosted using third-party infrastructure and cloud service providers, including Amazon Web Services (AWS). We use appropriate security measures based on the nature of the information and the services being provided.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, maintain customer and transaction records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Email Communications and Opt-Out

We may send transactional communications that are necessary to complete or manage an order or customer account. These may include order confirmations, shipping notifications, account notices, password-related communications, and customer service responses.

You may opt out of promotional or marketing emails at any time.

To request removal from promotional email communications, contact:

Email: [email protected]

Please include "Remove" in the subject line.

Registered customers may also be able to manage available email communication preferences through their account.

Please note that opting out of promotional communications does not prevent us from sending necessary transactional or account-related communications.

Updating Your Information

If you have an account with us, you may be able to review and update certain account information through your account or profile area.

You may also request an update to information associated with your account by contacting:

Email: [email protected]

Please include "Update My Information" in the subject line and explain the information you would like to have corrected or updated.

We may need to verify your identity before making certain changes to personal information.

Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These rights may include the ability to request access to, correction of, deletion of, or information about the personal information we maintain about you.

If you would like to make a privacy-related request, please contact us using the information below.

We will review and respond to privacy requests in accordance with applicable law. Certain information may need to be retained when required by law or when reasonably necessary for legitimate business purposes.

Children's Privacy

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through the Website. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the Effective Date at the beginning of this policy. We encourage you to periodically review this page for the most current version.

Contact Winding Creek Bait & Tackle

If you have questions about this Privacy Policy, our privacy practices, or the information we maintain about you, please contact us:

Winding Creek Bait & Tackle
Madisonville, Kentucky

Phone: 270-825-9997
Email: [email protected]